The “Big R” Commitment – Zero-Latency Response
CyberMaxx takes its responsibility to defend seriously. We know that threat actors are working tirelessly to gain access to corporate systems and fully expect that our Security Operations Center will need to intervene to contain an advancing threat. This is where our “Big R” response commitment really shines.
Our zero-latency response model is engaged whenever a suspected security compromise is detected. It’s designed to compress the time between initial detection and a specific containment action. As part of CyberMaxx’s “Big R” response commitment, we will thoroughly investigate every incident to ensure it is fully contained and that your environment is completely remediated. As long as the compromised assets were being monitored by our SOC, these efforts are fully included as part of your MaxxMDR contract.
Critical alerts never sit in a queue waiting for attention. Our SOC analysts act immediately to investigate and validate detected threats. If a compromise is suspected or confirmed, an embedded threat response team in the SOC jumps into action to determine the full scope and define a clear set of response actions. This investigation extends well beyond the triggering alert to include tangential activity, creating a more complete picture of the incident – and how to best contain it.
Should a situation warrant investigations and documentation beyond containment, eradication, and remediation, MDR customers can opt for extended DFIR services under a specific Statement of Work (SOW) agreement at discounted rates.
Real Response – Right in the SOC
Our global security operations center (SOC) is staffed by live analysts, threat responders, threat hunters, and battle-tested leaders 24x7x365. Unlike legacy service providers, we won’t drown you in alerts.
CyberSight makes it fast and easy to:
- Access complete details about detected threats.
- View and interact with the tickets tracking our response activities.
- Validate service performance metrics.
- Access via an online portal or mobile app.
You can also export these details for additional analysis or reporting in your choice of tools.
Our 'Offense Fuels Defense' Philosophy
CyberMaxx has a rich history of providing offensive security services for organizations globally. We perform over 7,000 hours of penetration testing annually and frequently lead realistic red team and purple team exercises to help our customers pressure-test their security posture.
In addition to their stand-alone value, these services help us stay current on the latest threat actor tactics and customer attack vectors. We feed this intelligence into our MDR efforts, ensuring that our detection models are always on the leading edge. To date, our offensive security efforts have produced over 1,800 new detection methods, spanning many areas that a purely reactive approach to MDR would miss.
We believe so strongly in this philosophy that we put as much proactive signals into our MDR service as we can – including adding Continuous Threat Exposure Management (CTEM) as part of our standard package.
Questions about our SOC?
CyberSight: Total Transparency and Accountability
Unfortunately, too many outsourced SOCs operate like a black box. Their detection methods – and the investigations they perform on your behalf – are cloaked in mystery.
We created CyberSight, our customer portal, to make our MDR model an open book for customers.
CyberSight makes it fast and easy to:
- Access complete details about detected threats.
- View and interact with the tickets tracking our response activities.
- Validate service performance metrics.
You can also export these details for additional analysis or reporting in your choice of tools.
A Commitment to Talent Development
Effective security technologies are essential, but SOC effectiveness ultimately comes down to people. CyberMaxx has formal training processes in place to ensure that our SOC analysts have a strong base of general security knowledge and expertise with the specific security technologies used in our customer environments.
Our SOC leaders also audit tickets continually, assessing factors such as:
- Urgency of response
- Effectiveness of countermeasures
- Detail and clarity in customer communication
This ensures a high level of MDR service quality while also providing ongoing opportunities for talent development.
Tight Integration with Complementary Services
Many of our customers opt to combine MDR capabilities with other CyberMaxx services based on their unique security needs and in-house security capabilities. While this is completely optional, customers often find that engaging other CyberMaxx services further increases the value that our SOC provides.
Examples include:
| Value-Add Service | SOC Value Multiplier |
|---|---|
Offensive Security Services |
Security weaknesses and risk vectors identified through penetration testing and red/purple team activities are used to refine and tailor SOC detection models. |
Security Control Management |
Threats and attack vectors identified by the SOC directly inform improvements to security controls, continually strengthening overall security posture and preventing future compromises. |
Threat Hunting |
MDR telemetry is used for proactive threat hunting, which identifies a higher percentage of threats before they escalate into an incident requiring reactive MDR response. |
Let's Get Started
Ready to take the first steps towards a stronger security posture? Schedule and introductory call with one of our product experts today.